Refund and Return Policy for Heatertoxicnova
Effective Date: December 9, 2024

At Heatertoxicnova, we are committed to providing our customers with high-quality heating and cooling products. We understand that sometimes purchases may not meet your expectations, and we strive to offer a smooth and hassle-free return and refund process. Please read our Refund and Return Policy carefully to ensure you understand how we handle returns, exchanges, and refunds.

1. Return Policy

We offer a 30-day return policy from the date you receive your product. If you are not completely satisfied with your purchase, you may return the item in its original condition for a full refund or exchange, as long as it meets the criteria outlined below.

1.1 Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product is unused and in original, unopened packaging.
  • The product is returned within 30 days of delivery.
  • The product is in resalable condition, with no damage, stains, or modifications.
  • You must provide proof of purchase (order confirmation or receipt).

1.2 Non-Returnable Items

The following items are non-returnable and are excluded from the return policy:

  • Opened or used heating or cooling products.
  • Customized or personalized items.
  • Products damaged by misuse or accidents.
  • Items purchased more than 30 days ago.

2. Refund Policy

Once your return is processed and inspected, a refund will be issued according to the following conditions:

2.1 Refund Process

  • Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, we will issue a store credit for future purchases.
  • Processing Time: Refunds will be processed within 7-10 business days from the date we receive the returned item.
  • Refund Amount: The refund will cover the purchase price of the product minus any applicable shipping charges. Return shipping fees are the responsibility of the customer unless the return is due to a product defect or error on our part.

2.2 Defective or Damaged Products

If your item arrives damaged or defective, please contact us immediately at info@heatertoxicnova.com with photos of the damage or defect. We will either issue a full refund or arrange for a replacement to be sent at no additional cost.

3. Return Instructions

To return a product, please follow these steps:

  1. Contact Customer Service: Before returning an item, please reach out to our customer service team at info@heatertoxicnova.com to initiate the return process.
  2. Prepare the Product: Carefully pack the item in its original packaging. Ensure all parts, manuals, and accessories are included.
  3. Return Shipping: We recommend using a trackable shipping service for returns to ensure the item reaches us safely. You are responsible for return shipping costs, unless the item is defective or damaged.
  4. Return Confirmation: Once we receive your return, we will notify you via email and begin processing your refund or exchange.

4. Exchanges

If you wish to exchange a product, please contact our customer service team. Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

5. Special Considerations

5.1 Shipping Fees

  • Original Shipping Charges: Shipping fees are non-refundable except in cases where the product is defective or there was an error in processing your order.
  • Return Shipping Fees: The customer is responsible for return shipping costs, unless the product is defective, damaged, or we made an error in fulfilling your order.

5.2 Restocking Fees

Certain products may be subject to a restocking fee if returned in non-resalable condition. This fee will be clearly stated during the return process.

6. Contact Information

For any questions or concerns regarding our Refund and Return Policy, or if you need assistance with a return, please contact our customer support team at:

Email: info@heatertoxicnova.com
Phone: 573-684-0837
Website: https://heatertoxicnova.com

Thank you for choosing Heatertoxicnova. We are dedicated to providing the best possible service and ensuring your satisfaction with every purchase.